Terms and Conditions (consumers)

(Distance Selling Regulations 2000)

Right to Cancel The consumer has the right to cancel a contract to buy and receive a full refund of any monies paid at any time after placing an order, for a period up to 7 working days after the delivery day on which they receive the goods.

Cancellation must be made by durable means, such as letter or email (please keep evidence of this, i.e. certificate of posting). Cancellation may also be made by telephone, providing the message is left with a member of staff and not on an answer-phone service.

The right to cancellation does not extend to bespoke goods and services, or contracts with other businesses.

Returning Goods If cancellation is made after the goods have been received, then it is the responsibility of the consumer to return the goods. We will also be happy to for arrange collection of the goods and the cost of this will be deducted from any refund.

Please bear in mind that the consumer is under a statutory duty throughout the period of cancellation, to retain possession of the goods and take reasonable care of them. It is accepted that some assembly may have been required to assess whether the goods were appropriate or not, but the goods must not be returned in a used condition. We do require goods to be returned in a new and re-saleable condition, or a refund may be rejected.

If the consumer makes arrangements for return delivery, it is highly recommended that for their protection, adequate insurance against loss or damage, should be included. Ensure that goods are adequately packaged, ideally in the packaging in which they were received, before returning.

Damage in Transit Upon receipt of goods, please check carefully for any damage which may have occurred in transit. If damage is found then retain all packaging and report to us within 3 days of delivery. We regret that we may be unable to process a claim for damage in transit after this period.

These terms and conditions relate to consumer sales only. For Terms & Conditions which apply to our Business customers, please click on this link